Refund policy
Return and Refund Policy
At Meganeura Joy, all of our products are made-to-order through our print-on-demand partner, Printful.
Because each item is custom-produced just for you, we are unable to accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer's remorse. We apologize for any inconvenience this may cause.
Defective or Damaged Items
We only accept returns for items that arrive damaged or defective due to a manufacturing or fulfillment error. If your order arrives in this condition, please contact us within 30 days of delivery at jempoco.operations@gmail.com with:
- A photo of the defective or damaged item
- Your order number
We will work with you to arrange a replacement or refund at no additional cost to you.
Cancellations
Orders may be canceled within 1 hour of placement. After that window, your order enters production and can no longer be canceled.
Wrong Size or Color
Please review sizing guides and product details carefully before ordering, as we cannot accept returns or offer refunds for incorrect size selections. If we sent the wrong item, we will make it right — contact us with your order number and a photo.
Refund Processing
Approved refunds will be processed to your original payment method within 5–10 business days.
Contact Us
If you have any questions about your order, please reach out to us at jempoco.operations@gmail.com